Michael Simmons-Smith15:36 10 Sep 19
After an aborted attempt by my wife and I to install a wifi-enabled light switch in our new garage apartment in the Brentwood neighborhood, we decided to enlist the assistance of an expert to accomplish this task for us. Turning to the Nextdoor app for electrician suggestions, it appeared that Colvin Electric had many satisfied customers, and we made an appointment with them late on Thursday, September 5 - the earliest that they could accommodate us was between 11:00 and 2:00 on Monday, September 9, which was acceptable to us. After scheduling the appointment, we promptly received a confirmation e-mail.
On Monday at 2:00, we received a call from Michael, an office person, informing us that our service technician, Hayward, was delayed by complications with another customer's job, and he would arrive at my house by 3:30. I was somewhat disappointed, but Michael was very polite and apologetic, and I assured him that a 3:30 arrival would be acceptable. I immediately received a text message from Colvin Electric that introduced the technician that would be arriving, including a photo and a short biography. A Google map was also embedded in the text, showing where the technician was currently in relation to my house.
Hayward Smart, the Colvin technician, pulled into my driveway just after 3:00, introduced himself, listened carefully to what my electric issues were, and gave me a quote for the work. The price seemed fair, and we chatted while he worked - Hayward was neat, clean, intelligent and an engaging professional, and he certainly seemed to know his business well. He explained every step of what he was doing during the switch installation, and then afterward assisted me with setting up the app on my iPhone that controls the light switch functions. Everything worked perfectly. Hayward also rewired another 3-way light switch that had been problematic, and fixed that as well.
We were mightily impressed with Colvin Electric, and I would not hesitate to recommend this fine company to anyone. I intend to use them for any future electrical matters - they have earned a permanent place in my Contacts app.
Thanks Hayward and Colvin Electric!